Privacy Policy

Last updated: November 30, 2025

1. Introduction

Welcome to our Chatbot Service ("Service", "we", "us", or "our"). We are committed to protecting your privacy and ensuring you have a positive experience while using our Service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot service integrated with Facebook.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:
  • Facebook Account Information: When you connect your Facebook account, we collect your name, email address, profile picture, and Facebook Page information that you authorize us to access.
  • Chatbot Conversations: We collect messages and conversations between users and your chatbot to provide and improve our service.
  • Training Data: If you upload training data (CSV, PDF files) to improve your chatbot's responses, we store this data to enhance the chatbot's functionality.
  • Configuration Data: We store your chatbot configuration settings, including system prompts and preferences.

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:
  • Usage data and analytics
  • Device information and IP address
  • Cookies and similar tracking technologies
  • Log files and error reports

3. How We Use Your Information

We use the collected information for various purposes:
  • To Provide and Maintain Our Service: Process and deliver chatbot responses, manage your account, and provide customer support.
  • To Improve Our Service: Analyze usage patterns, enhance chatbot performance, and develop new features.
  • To Communicate With You: Send you service-related notifications, updates, and respond to your inquiries.
  • To Ensure Security: Detect, prevent, and address technical issues, fraud, and security threats.
  • To Comply With Legal Obligations: Meet legal requirements and respond to legal processes.

4. Facebook Integration

Our Service integrates with Facebook to provide chatbot functionality. When you connect your Facebook account:
  • We access your Facebook profile information (name, email, profile picture) as authorized by you.
  • We access your Facebook Pages that you manage to enable chatbot functionality on those pages.
  • We receive and process messages sent to your Facebook Pages through Facebook's webhook system.
  • We send responses on your behalf through Facebook's messaging API.
Facebook Data Use Policy: We comply with Facebook's Data Use Policy and Platform Terms. We do not sell your Facebook data to third parties. You can revoke our access to your Facebook account at any time through your Facebook settings.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
  • Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., cloud hosting, analytics, AI model providers).
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly authorize us to share your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights

You have the following rights regarding your personal information:
  • Access: Request access to your personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-Out: Opt-out of certain data processing activities, such as marketing communications.
  • Facebook Data: Manage your Facebook data through Facebook's privacy settings and revoke app permissions.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: truongvanhao159@gmail.com
Address: HCM
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